STORE POLICY
RETURNS AND CANCELLATIONS
Our returns policy lasts 30 days. The 30-day period commences from when the order is placed. If it has past 30 days, we can no longer offer you a refund or exchange.
Within the 30-day period, any reason as long as fair and reasonable will be accepted for a refund or exchange. We reserve the right to determine what is fair and reasonable grounds.
To be eligible for a refund or exchange, your item/s must remain sealed and packaged in the original packaging, in other words the same way that you received it.
Please be aware that you are responsible for shipping and handling of the item/s being returned including the cost. It is highly recommended that anything being sent is sent via express and with tracking. Please provide the tracking to us either via our website or our support email support@europartshaus.com.au. We do not take responsibility and reserve the right to deny any form of support if the appropriate shipping methods are not used.
You will incur a restocking fee. The restocking fee is 25% of the total price of the item being returned.
To request a return, you will be required to either make a request through our website or contact us via our support email, support@europartshaus.com.au. If emailing it is a mandatory requirement that all requests are made using the same email the order was placed with. A receipt or proof of purchase (order number and name) is also a mandatory requirement.
Please do not send your order directly to the manufacturer. We do not take responsibility and reserve the right to deny any form of support or reimbursement if you do this as we have no control over the manufacturer.
There are certain situations where only partial refunds or exchanges are granted and, in some cases, denied. Reasons include any item/s found to be used, damaged or incomplete. If this is found to be the case the order will be returned to you.
Once your return is received and inspected, we will notify you of this. You may also be notified about whether your return is approved or denied for refund or exchange.
If you are approved for a refund or exchange then please note that processing times may take up to 30 business days or longer if the item being exchanged for is not in stock. Refunds are applied to the original method of payment and may take up to 15 business days.
WARRANTY
All Items listed on our website come with a minimum of 12 months warranty.
If you believe your item/s are faulty, damaged or broken you will be required to contact us via our support email, support@europartshaus.com.au. It is a mandatory requirement that all requests are made using the same email the order was placed with. A receipt or proof of purchase (order number and name) is also a mandatory requirement.
Once we have received the item/s we will begin to take the appropriate courses of action to determine if the item/s are faulty and warrant an exchange. We will keep you updated via email on the progress of your warranty claim including the outcome. Refunds are not a solution we offer for warranty claims.
Please be aware that you are responsible for shipping and handling of the item/s being returned including the cost. It is highly recommended that anything being sent is sent via express and with tracking. Please provide the tracking to us via our support email support@europartshaus.com.au. We do not take responsibility and reserve the right to deny any form of support if the appropriate shipping methods are not used.
Please do not send your order directly to the manufacturer. We do not take responsibility and reserve the right to deny any form of support if you do this as we have no control over the manufacturer.
SHIPPING
Depending on where you live, the time it may take for your order to arrive will vary. Most metropolitan areas can take up to 2 weeks while non metropolitan areas may take up to 4. Whether an item is in stock may also affect the time it may take for your order to arrive.
If an order is taking longer than average to be sent out or is taking longer than average while in transit, we will notify you via email.
All orders are provided with tracking numbers and links, sent via email only after the order has been sent out.
Euro Parts Haus is not responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will need to file a claim with the shipping provider. We are unable to do anything in this situation.
STOCK AND AVAILABILITY
The term 'in stock' is not limited to what we have within our inventory. The term 'in stock' may also refer to if our suppliers have the item/s available.
In some cases, we will arrange your order to be sent directly from the supplier as in most cases if this is to happen, the turnaround times are no different to if we were to send out the item/s from our own facilities. We do this to minimise shipping time and ensure your order is received as soon as possible. You will be provided with tracking, regardless of where your order is coming from.
Unless asked we will not tell you where your order is coming from unless delays are anticipated. If delays are anticipated we will email you regarding this.
Not all items listed are stocked within Australia. Not only do we, but our suppliers stock items abroad. This does not mean an item is out of stock if it is not in Australia. In most cases turnaround times are no different if your order is coming from abroad as opposed to somewhere within Australia.
We aim to update the website as frequently as possible, including the status of stock and availability for any item/s listed.
ORDERING AND PROCESSING
All orders made are to be made using accurate and truthful information including name, address, contact information and more.
All orders made are to be paid in full via the payment methods we have available for you to use and processed, including proof of remittance before your order can be sent out.
Order processing can take anywhere up to 10 business days for first time customers and up to 5 days for return customers. In some cases, processing times may take longer. This can be due to the order being of a high dollar value or mismatched payment information for example. We will contact you via email regarding any order processing issues or delays.
We reserve the right to cancel and refund your order within the first 48 hours for any reason. Reasons may include warnings of fraudulent payment by our system, failure to make payment and mismatched payment or customer information.
PRICING
Prices for our products are subject to change without notice at any time. We will still endeavour to inform you of any changes in due course via email, social media, our website or other means.
We reserve the right at any time to modify or discontinue the any particular item on the website without reason.
We are not responsible if an item was discussed at a time of which it was listed at a lower price to when you are ready to place an order.
We reserve the right to cancel an order if a price change occurs during an order processing period.
FRAUDULENT ACTIVITY AND CHARGEBACKS
We are protected under numerous laws upheld at state and federal levels when it comes to fraudulent activities carried out against us, including chargebacks. We will use these laws to protect ourselves and ensure business operations are carried out at the highest level of professionalism in order for law abiding customers to have a positive and seamless experience when conducting business such as placing an order or making an enquiry.
We reserve the right to cancel and refund your order within the first 48 hours if we believe there is fraudulent activity is taking place.
We reserve the right to contact legal entities, financial institutions and law enforcement agencies to protect ourselves, the customer and any other relevant party from being victim of fraudulent activity. You may be contacted regarding this if fraudulent activity is found to be behind your order, before and after the order placement, payment or delivery.
We reserve the right to defend any and all chargebacks, including officially filing reports to law enforcement agencies if we believe the nature of the chargeback to be fraudulent. This will include the handover of order information and customer information such as payment credentials, IP address, name, address and contact number.
We reserve the right to petition any and all financial institutions involved with any and all chargebacks as we are entitled to under state and federal law.
CONTACT INFORMATION
Questions about our store policy should be sent to support@europartshaus.com.au.